e9001^verification failed. Customer may not have registered

Reason

this error occurs because the name(first name) you entered in authorization signatory is different from

the name is digital signature

Error reading the Pdf report - Troubleshoot

Reason

This error is caused because of the browser , possible reasons are

1. Large amount browser cache
2. Untrusted certificates in system

Empty websigner or Your certificate (name) doesn't showup in websigner/ windows certificate store

Reason

1. Your certificate is not installed in your system
2. Your USB token is not detecting in your system
   2.1.Device driver not installed
   2.2.Defective USB port 
   2.3 Defective USB token

Processing.. kvat- websigner doesn't shows up in delivery note ,satuatory form or digital signature enrollment/renewal

Reason

1. There is no java in your system
2. There is java but something is blocking it before execution
3. The java you installed  is not suitable for your system

Digital Signature certificate credentials are invalid do you want to try again..?

Reason

this error occurs due to

1. PAN no entered in authorization signatory is incorrect
2. PAN no linked to the digital signature is incorrect  (the one that entered in the server )


Solution 

e9003^autentication failed during principle check- there is an error in registering you digital signature

Reason

this error is caused because the validity date you in authorization signatory does not match with your digital signature


Solution 

Filling authorization signatory online form

Filling out authorization signatory is the first step for registering your digital signature (DSC) in Kerala taxes website. Almost 50% of errors seen in Kerala taxes is due the incorrect or incomplete  information in authorization signatory section

The details you should enter in the form must be equivalent to the the details you given on applying for your DSC