Reason
1. Your certificate is not installed in your system
2. Your USB token is not detecting in your system
2.1.Device driver not installed
2.2.Defective USB port
2.3 Defective USB token
Solution
steps given below are applicable only for watchdata and trustkey USB token
Step 1. Insert your USB token
Step 2. Open your token driver
for trustkey (black cap silver body) open trust key tool
for watchdata (full white body ) open emudhra watchdata token tool
Step 3. Click on your signature name(1) and then click register button(2) then publish button(3)
after completing the steps you can proceed
if driver is not responding close all browsers opened in the system( if there is any) and close the tool and open it again
if the name doesn't come then try plugging in different ports, front and back and repeat the process
if the name doesn't come and error saying "no certificate in the usb token" shows
then certificate in the token might be corrupted ,you may have to apply for new DSC
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